Tier 2 Help Desk Technician – TS/SCI w/ Polygraph

Location: Annapolis Junction, MD
Clearance Required: Active TS/SCI with Polygraph

Shifts Available:

• Wednesday–Saturday, 6:00 AM–4:00 PM
• Wednesday–Sunday, 2:00 PM–10:00 PM
• Training Schedule: Monday–Friday, 6:00 AM–2:00 PM or 7:00 AM–3:00 PM

Overview

We are seeking experienced Tier 2 Help Desk Technicians to provide technical support and troubleshooting for network, desktop, and systems hardware and software. This role involves remote support, diagnostics, and resolution of issues escalated from Tier 1 support, ensuring minimal downtime and optimal system performance.

Key Responsibilities

• Deliver technical support for network, desktop, and systems hardware/software.
• Utilize diagnostic techniques to identify, investigate, and resolve issues.
• Provide remote support through desktop mirroring and other applications.
• Coach and guide less-experienced professionals as needed.
• Manage help desk tickets, ensuring timely resolution and documentation.

Required Qualifications

• Active TS/SCI clearance with  Polygraph.
• Bachelor's degree with 5 years of technical experience, or 10 years of technical experience in lieu of a degree.
• IAT Level I certification (e.g., CompTIA A+ CE, CompTIA Network+ CE).
• Proficiency in hardware support, remote assistance, and remote desktop tools.

Salary is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $50,000 to $80,000 annually.