Tier 2 Field Support (9am-5pm OR 11am-7pm) GW - TS/SCI Poly required

📍 Annapolis Junction, MD · TS/SCI with Poly Required

 

The Tier 2 Field Support Specialist (Monday - Friday 9am - 5pm OR 11am - 7pm) shall have the following responsibilities:
● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
● May coach and provide guidance to less-experienced professionals
● Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
● Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
● Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
● Modifies, moves, and installs new equipment
● Performs technical tasks and provides site support.
● Performs integrity testing and interviews customers to gather information about problems
● Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
● Will perform Data Transfer Agent requests to transfer files between networks.

Mandatory Skills:    

• Hardware Installation
• Installation Maintenance
• Maintenance & Repair
• Microsoft Software Applications
• Microsoft Windows System Administration
• Remote Desktop Administration
• Technology Knowledge
• Travel
• Installation and response efforts for the position requires lifting equipment that weighs 20-30 pounds, walking, standing, pushing, and pulling; working around, under, and over desks, as well as professional personal interactions with customers     
• No degree + 10 years technical experience, BS degree + 5 years technical experience
• CompTIA A+ CE OR CompTIA Network+ CE
• TS/SCI with Poly

Salary is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $51,000 – $76,000 annually.